These Terms & Conditions govern all quotations, sales of goods, and installation services supplied by Enerlux. By placing an order, paying a deposit, or accepting delivery/installation, you agree to these Terms.
2) Payment Policy
Accepted method: Electronic Funds Transfer (EFT) and online payment gateways only, unless otherwise agreed in writing.
Order processing: Orders are processed on receipt of proof of payment; dispatch/collection occurs only after funds clear in our bank account. Proof alone is not sufficient.
Full payment for goods: Full invoice value must reflect in our account before dispatch or collection.
Installation deposits: For installation services, deposits may be agreed with Sales; the balance is payable as per the contract milestones.
No walk-in payments: The warehouse does not accept physical payments. Visits are by appointment only.
3) Pricing, Quotes & Availability
Quotes validity: Unless stated otherwise, quotations are valid for 7 calendar days and subject to stock and exchange-rate changes.
Errors & omissions: We may correct obvious errors (pricing/specs) and will offer you the option to proceed at the correct terms or cancel for a refund.
Substitutions: Equivalent or better-spec components may be offered if an item is discontinued or out of stock, subject to your approval.
4) Orders, Dispatch & Shipping
Dispatch timing: After cleared funds and stock allocation.
Couriers: Goods ship via third-party couriers. Risk passes to the customer on collection by the courier or self-collection from our warehouse.
Insurance: Shipments are uninsured by default. Insurance can be arranged on request and will be charged separately.
Packaging: Fragile items (e.g., solar panels) may attract additional packaging fees.
Lead times: Typically 2–10 working days (courier-dependent). National shipping only (South Africa).
Customer-arranged courier: Allowed—please notify us in advance and ensure your courier collects within agreed hours.
5) Collection & Site Visits
We do not operate a walk-in retail shop. All distribution occurs from 3 Rydal Ln, Longlake, Sandton.
Warehouse access is by scheduled appointment only.
6) Cancellations
Within 48 hours of order placement: no penalty; full refund if not yet dispatched.
After 48 hours (pre-dispatch): a 5% administrative/processing fee may apply.
Post-dispatch: treat as a return (see Returns & Refunds). Courier and packaging costs are non-refundable.
7) Returns & Refunds (POPIA/CPA-aligned)
7-day return window: You may return goods within 7 days of purchase/receipt, subject to the conditions below.
Unopened & sealed products: Full refund of the product price when returned unused, unopened, in original packaging with all accessories, and with the original tax invoice.
Opened/unsealed products: Refund less 10% handling fee if returned complete, in original packaging, with invoice, and not installed/used.
Return process: Request a Return Authorisation; returns are customer’s responsibility and cost. If we arrange courier, charges apply.
Damages in transit: Must be reported within 7 working days of receipt; otherwise processed under warranty (if applicable).
Refund method: Refunds are processed to the original payer/bank account after inspection and approval.
8) Warranty & OBF (Out-of-Box Failure)
Manufacturer warranties apply to goods supplied. Warranty terms vary by brand and component.
Accredited installation requirement: Products must be installed by an accredited PV installer and in accordance with manufacturer specifications and local regulations.
Instant warranty void examples (non-exhaustive):
Installation not compliant with manufacturer specs or regulations.
Absence of required surge protection (≥40kA) on AC and DC as specified.
Missing/incorrect breakers, fuses, or protection devices (e.g., DC fusing to PSCC ratings).
Tampering, opening the unit, or use of non-approved parts.
Visible physical damage, ingress of liquids, infestation, misuse/abuse, or operation outside specified conditions.
OBF: Items that are opened/used/installed are not eligible for OBF replacement except at management’s discretion after assessment.
Serials & proof: Serial numbers on product and packaging must match our records; the original invoice is required.
Warranty process: All suspected faults must be logged with details from the licensed installer; return/warranty forms must be completed for assessment by the manufacturer/distributor.
9) Installation Services (if contracted with Enerlux)
Site assessment: Required to confirm design feasibility (sun/shade, roof, electrical configuration, DB location).
Design & scope: We design to the accepted quote. Unquoted electrical work (e.g., distribution board upgrades, rewiring, roofing repairs) is excluded and will be quoted separately if needed.
Permits & approvals: Where applicable, we assist with SSEG applications and municipal/utility approvals; approval timelines are outside our control.
Workmanship standards: Installations follow industry best practices and safety standards.
Inspection & handover: On completion, we test/commission and provide relevant documentation (e.g., CoC for the work performed). A full-property CoC is not included unless expressly quoted.
Monitoring: If included/supported by the system, we can set up monitoring; ongoing monitoring/maintenance is optional and may be chargeable.
Installer liability: If you select a third-party installer (even if referred by us), Enerlux is not liable for their workmanship.
Right to refuse/stop work: We may defer or halt work (with refund of unperformed labour) if the environment is unsafe, non-compliant, or if customer-requested deviations risk damage or safety.
10) Customer Responsibilities
Provide accurate site/electrical information and access to the property.
Ensure roof and structures are sound and suitable for installation.
Maintain safe working conditions; do not distract installers during electrical work.
Operate and maintain equipment per manufacturer instructions.
11) Limitation of Liability
To the maximum extent permitted by law, Enerlux is not liable for:
Electrical/environmental events: surges, lightning, grid instability, wiring faults, or acts of nature.
Third-party acts: courier loss/damage (unless insured), third-party installer errors, or delays by authorities/utilities.
Misuse/abuse or non-compliant installations and any damage occurring post-delivery. Our liability for direct damages is limited to the amount paid for the specific goods/services giving rise to the claim. We exclude indirect, consequential, or special damages.
12) Intellectual Property
All website content, text, images, branding, and documentation are owned by Enerlux or our licensors and may not be used without written permission.
13) Privacy & Cookies
We process personal information as described in our Privacy Policy and Cookie Policy (available on our website). By using our services, you acknowledge these policies.
14) Force Majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, strikes, war, pandemics, civil unrest, load-shedding, or supply-chain disruptions.
15) Governing Law & Disputes
These Terms are governed by the laws of South Africa. Disputes will be handled in South African courts with jurisdiction determined by your domicile or our principal place of business. We may offer to resolve disputes via good-faith negotiations or mediation before litigation.
16) Changes to These Terms
We may update these Terms from time to time. Changes will be effective when posted on our website with an updated effective date.
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