Enerlux (Pty) Ltd provides solar and electrical solutions in South Africa. We are responsible for the personal information we process when you visit our website, contact us, or purchase our products/services.
For privacy enquiries, contact our Privacy Officer at info@enerlux.co.za.
2) Scope
This Privacy Policy applies to personal information collected via our website, email, phone/WhatsApp, quotations, orders, after-sales support, and any other channels we control. It does not cover third-party websites or services we don’t control.
Order & Payment Data: purchased items, invoice and VAT details, payment status (payment card data is handled by our payment gateway and is not stored by Enerlux).
Technical & Usage Data: IP address, device/browser type, pages viewed, referring URLs, time on page, cookies and similar technologies.
Support & Communications: enquiries, quotes, messages, call notes, warranty/returns information, and preferences.
Installation & Site Details (where applicable): property type, roof details, electrical configuration (single/three-phase), DB location, photos/documents you provide.
4) How We Use Your Information
We process personal information to:
Provide, quote, deliver, install, and support our products/services.
Communicate about orders, bookings, inspections, warranties, and service updates.
Improve our website, products, logistics, and customer experience (analytics and quality control).
Detect, prevent, and investigate fraud, abuse, or technical issues; ensure security and compliance.
Send optional marketing (only with consent or as permitted by law; you can opt out anytime).
5) Legal Basis for Processing
We process your information lawfully and transparently under POPIA (and GDPR where applicable):
Contractual necessity: to provide quotes, process orders, deliver/install, and support.
Legitimate interests: to improve services, prevent fraud, secure systems, and manage our business in ways that do not override your privacy rights.
Consent: for certain marketing or optional cookies/analytics where required.
Legal obligations: tax, invoicing, financial reporting, and compliance requirements.
6) Sharing Your Information
We do not sell your personal information. We may share it with:
Service providers/Operators: hosting, payment gateways, couriers, installers/technicians, CRM and email services, analytics, and security providers—under contracts that protect your data.
Business partners where necessary to fulfil your order or provide a requested service.
Authorities or legal advisors when required by law, to protect rights, safety, or to enforce agreements. If we undertake a business transaction (e.g., merger or asset transfer), personal information may be transferred subject to continued protection.
7) International Transfers
Our providers may process data outside South Africa. Where this happens, we require appropriate safeguards (e.g., contractual protections) to ensure comparable protection to POPIA.
8) Cookies & Analytics
We use cookies and similar technologies to operate the site, remember preferences, and understand usage (for example, aggregated analytics).
Strictly necessary cookies run to deliver the site and basic functions.
Analytics/marketing cookies (if used) run with your consent where required. You can manage cookies in your browser. Disabling some cookies may affect site functionality.
9) Data Security
We employ reasonable technical and organisational measures to protect personal information (access controls, encryption in transit where appropriate, least-privilege policies). No method is 100% secure; we continually improve safeguards.
10) Data Retention
We retain personal information only as long as needed for the purposes above, including:
Orders/Financial records: typically 5–7 years to meet legal obligations.
Support/Warranty records: for the warranty period and reasonable post-warranty time.
Marketing preferences: until you opt out or your consent is withdrawn. When no longer needed, we securely delete or de-identify the data.
11) Your Rights
Subject to applicable law (POPIA and, if relevant, GDPR), you may:
Access your personal information.
Correct inaccurate or incomplete data.
Delete personal information (where legally permissible).
Object to or restrict certain processing (e.g., direct marketing).
Withdraw consent where processing is based on consent (this does not affect prior lawful processing).
Data portability (GDPR, where applicable).
To exercise your rights, contact info@enerlux.co.za. We may need to verify your identity before fulfilling a request.
12) Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.
13) Direct Marketing
We send marketing communications only in line with POPIA and other applicable laws. You can opt out at any time via the message footer or by contacting info@enerlux.co.za.
14) Links to Third Parties
Our website may contain links to third-party sites or services. Their privacy practices are governed by their own policies; we encourage you to review them.
15) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the “Effective date” above. Material changes may also be communicated by email or prominent notice on the site.
16) Contact Us
Questions, requests, or complaints about privacy can be directed to: Enerlux (Pty) Ltd Email:info@enerlux.co.za Phone/WhatsApp: +27 78 026 7114 Website:https://www.enerlux.co.za
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